Privacy policy

Last updated: November 2025

We provide AI-powered communication, automation, and messaging services to businesses and individuals. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services, including WhatsApp Cloud API messaging.

Personal information we collect:

We may collect:

• Messages sent to or from our WhatsApp Business Account

• Phone numbers used to communicate with us

• Delivery reports, statuses, and webhook data sent by WhatsApp Cloud API

• Data voluntarily shared with us during business onboarding or communication

• Technical metadata such as IP addresses, device information, timestamps, and usage logs

How We Use Your Information

We use the collected information to:

• Send or receive WhatsApp messages on behalf of our users and clients

• Provide AI-based automation, customer service, and analytics

• Prevent fraud, abuse, or misuse of our messaging services

• Improve our platform and communication workflows

• Comply with legal and regulatory requirements

Data Shared With Third Parties

We only share data with:

• Meta (WhatsApp Cloud API) as required to deliver messages

• AWS (Amazon Web Services) for secure hosting, storage, and message processing

• Verified clients to whom the communication belongs

We do NOT sell or rent your data.

Data Security

We use industry-standard measures to protect your data:

• TLS encryption for data in transit

• Encrypted storage for message logs

• Strict access control within our infrastructure

• Regular security audits and monitoring

User rights:

You may request:

• To access your stored message data

• To delete or correct your information

• To opt out of communication

WhatsApp Cloud API Compliance

Our use of WhatsApp Cloud API fully complies with Meta’s policies on:

• User privacy

• Message handling

• Opt-in and opt-out communication

• Limited data access principles

Contact Us:

If you have any questions regarding this policy or your data, contact:

Email: contact@mitrai.co.in

Website: https://mitrai.co.in/contact