Welcome to MITR.AI. These Terms of Service ("Terms") govern your access to and use of our websites, platforms, APIs, and client-facing widgets. By registering an account or deploying our conversational widgets, you agree to comply fully with these provisions.
MITR.AI provides an omnichannel Adaptive Proactive Conversational AI Platform and associated integration APIs (including Meta WhatsApp Business, Razorpay, and ERP integrations). The service is supplied on a subscription basis, subject to credit limits and usage caps.
Businesses integrating MITR.AI's automated channels are strictly obligated to:
Merchant credit usage (Service and Utility credits) is logged in real time. We reserve the right to issue formal payment invoices when outstanding limits hit predefined warning triggers. If account balances are depleted or unpaid invoices exceed their deadlines, the affected services may be automatically suspended until payment is successfully cleared.
All proprietary AI models, conversational engines, data models, branding and design assets, and source code housed inside our platforms remain the exclusive property of MITR.AI and its parent corporate entities.
MITR.AI supplies conversational pipelines on an "as-is" and "as-available" basis. While we strive to maintain a 99.9% uptime SLA, we cannot be held liable for temporary messaging lag or synchronizing delays caused by physical third-party API outfalls, Meta service blackouts, or on-demand local VM offline transitions.
These Terms and any operational claims are governed under the active corporate and commercial laws of India, with legal proceedings arbitrated under Hyderabad jurisdiction. For any support or terms escalation, contact contact@mitrai.co.in.